How to submit a warranty request with Premium Fence Company.
Here at Premium Fence Company, we use only the highest quality materials from well-established companies with which we have had relationships for years.
There is no shortage of fence companies using lower-quality material that deteriorates faster. It is often hard to tell low manufacturer quality from a showroom sample; this can sometimes create the illusion that another fence company is using the same material; however, many times, they are not. We pair this quality product with the best warranty in the industry. Our warranty and client care departments have been beneficial to past and existing clients. We have a department dedicated to servicing warranty claims, and we ensure that they are dealt with quickly and efficiently. We do what we say we’re going to do. If something goes wrong and is included in our warranty guidelines, we will fix it.
This article will briefly go over our wood warranty guidelines and our vinyl warranty guidelines, as these are two of the most common materials, we install for our strata clients looking to have a complete fence replacement. We will also be going over how to submit a warranty request on our website. Let’s get started!
Our cedar fence product usually comes with a 6-year warranty covering things like material defects that affect the fence structurally. This includes gates not functioning correctly, sections of fence and gates that have fallen out, fence posts that are out of plumb…. etc. The term of this warranty begins on the date of the purchase by the consumer and continues for 6 years. This warranty does not include any instance in which existing materials are used in conjunction with new materials unless otherwise specified on the original contract.
Our Vinyl fence product usually comes with a 50-year material warranty. This warranty covers product failure resulting from defective raw materials and manufacturing defects for example abnormal fading, discoloration, cracking, and warping. In addition, we offer a 20-year installation warranty which covers gates unaligned, loose posts, and other issues arising from the installation process. Our warranty guidelines for our vinyl product are much more extensive, but we thought we’d provide a summary in this article.
How to submit a warranty request:
If you are a past or existing Premium Fence Company customer and want to submit a warranty request, please make your way over to our website. You can access the warranty form under the “resources” tab. Fill out the form and attach as many photos as you can so we know exactly what we are working with, and a member of our warranty team will get back to you within a couple of business days.
Feel free to call or email us with any questions you may have; a member of our support team will be happy to assist you. We pride ourselves on having the best customer service in the industry. We care about our clients and are genuinely grateful for their business. Most of our customer service team has installed fencing before so they can coach you through the process.