Question: Why does Premium Fence Company sometimes charge more than other fence companies?
We get asked this question every week by strata’s we provide quotations for. We thought we’d write a short article to address this matter. We don’t shy away from the question; we understand that we are not the cheapest and don’t aspire to be.
Please don’t hesitate to reach out with any questions, concerns, or feedback regarding this post. Here are 3 reasons why we may charge more than other fence companies your strata is looking at using.
- Quality Service.
We have been in business for 35 years, and we have seen it all. We believe the reason we have been around so long and continue to grow is in our name. We do our best to provide our clients with a premium experience. That means our team offers premium service. If Premium Fence installs your fence, you can trust that it will probably be done right the first time. That is because we have a fantastic team of professionals that we have trained ourselves to carry out time-tested and proven installation methods. Our crews are also trained to conduct themselves a certain way on-site; our guys are kind, courteous, clean up after themselves and refrain from playing loud music on-site or swearing. Our crews also take safety on site very seriously this affects both our crew members and members of the general public so attention to detail here is key.
We also have a dedicated customer service team in-house that can answer any questions or concerns you have before, during, and after the installation process. Warranties are looked after in a timely manner, and our team strives to address every request within 1 – 2 business days. We pay these polite and professional employees generously, and this must be accounted for in our pricing.
We have four core values here at Premium Fence, and we embody them every day. Those values are listed below.
Care: Treat others the way they would want to be treated.
Continuous Improvement: Don’t make the same mistake twice. Do it a better way.
Integrity: Do what you say you are going to do.
World Class: Be the best of the best.
As stated above, we do the job right the first time; we have had to fix fence jobs that have been done by other companies many times over the years. After experiencing the difference in the level of service, the client usually says they wish they had just gone with us the first time.
- Quality Product.
We use only the highest quality materials from well-established companies that we have had relationships with for years. There is no shortage of fence companies using lower-quality material that wears out faster. It is often hard to tell low manufacturer quality from a showroom sample; this can sometimes create the illusion that another fence company is using the same material, however many times they are not. We pair this quality product with the best warranty in the industry. We have a department dedicated to servicing these claims, and we ensure that they are dealt with quickly and efficiently. We do what we say we’re going to do. If something goes wrong and is included in our warranty guidelines, we will fix it.
- Our Reputation.
We have a reputation to maintain here at Premium Fence Company. As mentioned above, we have been around for 35 years, making us one of the oldest fence companies in BC. We have many 5 star reviews to live up to every time we show up to do a project. We want many more 5 star reviews and a trail of happy customers behind us in the future. We know that you can rest assured that we will take care of you.
Conclusion:
We hope you found this post titled “Why does Premium Fence Company Charge More than Other Fence Companies?” to be helpful. Feel free to call or email us with any questions you may have about a total fence replacement for your Strata, and a member of our support team will be happy to assist you. We pride ourselves on having the best customer service in the industry. We care about our clients and are genuinely grateful for their business. Thank you for reading this.
